Plant delivery available in Lisboa, Oeiras, Cascais, Sintra, Amadora, Odivelas & Loures.

Accessories: shipping to mainland Portugal and EU

DELIVERIES

Processing the order after purchase usually takes 24 hours. After this time, you will receive an email with the delivery instructions according to the product you purchased. See more information below.

 

 

Plants, cacti and suculents

 

The plant deliveries are made in your home, in your hands, by our team. We deliver every Thursday from 2pm to 9pm, Fridays from 9am to 9pm, and Saturdays, from 9am to 1pm.

The delivery schedule is closed by every Wednesday at noon. Therefore, all purchases made after this day and time will be delivered at the end of the following week.

 

From 24 to 36h before your delivery you will receive an email that confirms the day and time of your delivery, with a two-hour delivery window. If you cannot receive at the stipulated time, please contact us to change.

 

 

Plant delivery is free of charge to all orders over 40€ and it costs 5€ to orders under 40€. It covers Lisbon, Oeiras, Cascais, Sintra, Amadora, Odivelas and Loures.

 

 

All orders are sent by post or DHL. Deliveries take place between 9:00 and 6:00 on weekdays. We generally recommend that you use your work address to make sure that the package is received and collected on the first try. If you are not available to collapse the package on the first attempt, a notification letter will be left in your mailbox with the package collection information or new delivery attempt scheduling. After your order is processed and shipped, you will receive an email confirmation with a tracking number so that you can follow the package throughout the process, either through the postal or DHL.

 

 

To continental Portugal, delivery is free of charge for orders of over 40€ and it costs 5€ for orders up to 40€. The estimated delivery time is 2-3 working days after processing your order on our site.

 

 

To Europe Zone 1 (Germany, Austria, Andorra, Belgium, Spain, France, Netherlands, Italy, Liechenstein, Luxembourg, Monaco, Swiss and the Vatican) delivery costs depend on how much your order weigh, as follows:

·       up to 1kg, shipping costs 5€

·       between 1 and 2kg, shipping costs 10€

·       between 2 and 4kg, shipping costs 30€

·       more than 4kg, shipping costs 40€

Shipping is free to all orders over 200€.

The estimated delivery time is 3-5 working days after processing your order on our site.

 

To Europe Zone 2 (Bulgaria, Czech Republic, Croatia, Denmark, Finland, Greece, Ireland, Malta, Montenegro, Norway, Poland, Romania, Sweden, Turkey) delivery costs depend on how much your order weigh, as follows:

·       up to 1kg, shipping costs 10€

·       between 1 and 2kg, shipping costs 15€

·       between 2 and 4kg, shipping costs 35€

·       more than 4kg, shipping costs 45€

Shipping is free to all orders over 200€.

The estimated delivery time is 3-5 working days after processing your order on our site.

RETURNS

Our promise is to ensure the quality our customers expect from the acquired plants. If a plant does not meet these quality criteria, we'll refund your purchase. We need to be contacted within 72 hours of delivery.

Exceeded this deadline we cannot accept returns and we will not make refunds.

CANCELATION & ALTERATIONS

Orders can be canceled free of charge up to 72 hours before delivery date. After this point no refund is possible. If you wish us to collect your canceled order, there is a collection fee of €50.

If you wish to change your order, please send us an email at Hello@superbotanica.com. Keep in mind, however, that changes to your order may affect the cost and delivery time you expect for it.

PAYMENT

All payments are safe and operated through Stripe, PayPal or bank transfer.

OUR OFFICE

We provide services in projects, consulting and online sales from our shop in Lisbon. We are available through chat, email or phone, but here’s our address in case you need it or want to say hi in person:

Rua Luís de Camões, 122

Lisboa - Portugal

1300-362

 

© 2018 by superbotânica

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